Job Information
Cardinal Health Senior Account Specialist, Field Service Representative (Palo Alto, CA) in Sacramento, California
What Field Service contributes to Cardinal Health
Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts. This position is an onsite role physically located in office at the VA Medical Center in Palo Alto, CA.
Accountabilities
This position will be the primary advocate and liaison between the VA Medical Center and Cardinal Health.
Will work closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable/disputes for problem resolution and project identification between the customer and Cardinal Health.
Identifying, quantifying, qualifying, tracking, and evaluating customer pain points.
Drive operational excellence and maximize customer loyalty.
Demonstrates general knowledge of customer relationship management, sales, and operations functions.
Responsible for process improvement projects, SOP/BDP identification and replication throughout customer base as required.
Process Mapping - Accountable for facilitating, developing, designing and implementing processes that improve the overall customer experience.
Effectively utilize Lean Six Sigma (LSS) Methodologies.
Coordinates data collection and reporting to support initiatives and basic business needs.
Prior government contract or military logistics experience and security clearance preferred. Candidates without a security clearance must be able to obtain a security clearance if hired.
Qualifications
Bachelors degree or equivalent experience preferred
2-4 years experience preferred
Strong communication skills
2 doses of the Moderna or Pfizer vaccine
1 dose of the Johnson & Johnson vaccine
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
A Covid-19 vaccination is required in order to be employed in this position. This includes either:
2 doses of the Moderna or Pfizer vaccine
1 dose of the Johnson & Johnson vaccine
Anticipated salary range: $70,000.00 - $75,000.00
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 02/29/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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