Cardinal Health Service and Repair EMEA Technical Support Lead in Dublin CAH Office, Ireland

EMEA Technical Support Lead – Service & Repair

At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible.

We are currently looking to recruit an EMEA Technical Support Lead – Service & Repair. Based in our office in Dublin, Ireland and reporting to the EMEA Service & Repair director you will be responsible for the following:

Essential Functions and Responsibilities

  • Train the CAH / Distributor technicians teams and ensure technical knowledge is kept up to date.
  • Maintain partnership between the Plant, Cardinal Health, R&D, and the EMEA region
  • Participate in products launches with the Marketing product managers (European, country level)
  • Be accountable for leading field corrective actions, addressing technical issues, or customers complaints related to a product
  • Inform the technician teams on service manuals, tooling, final test data sheet, repair processes, technical service notices, etc.
  • Lead the spare parts analysis, needs, forecast, and understanding
  • Occasionally perform service & repair activities on our devices to maintain the knowledge level to maximum standard
  • Follow, apply, and actively participate in the ISO & quality procedures.
  • Strong engagement on the Service & Repair complaints activities and requirements(Post Market Vigilance)

Qualifications & experience

  • Education: Bachelor’s degree in related discipline or Equivalent experience
  • Must be fluent in English (speak, read, write) and must be able to handle technical documentation, technical trainings, relations with the R&D, businesses, distributor, etc in English. Fluency in another EU language is an advantage.
  • Customer centric focus
  • Works well in a team environment
  • Good organization skills
  • High interest in the technical aspect of the medical devices and products, and their usage
  • Business oriented and technically oriented
  • Excellent communication skills
  • Ability to travel 50% to 75% of the time within the EMEA region
  • Experience in the medical device industry
  • At least 3 years of experience in this field or a similar function
  • CRM usage and reporting tools

The Company

Headquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. In addition, the company supports the growing diagnostic industry by supplying medical products to clinical laboratories and operating the nation's largest network of radio pharmacies that dispense products to aid in the early diagnosis and treatment of disease. Ranked #26 on the Fortune 500, Cardinal Health employs more than 50,000 people worldwide. More information about the company may be found at www.cardinalhealth.com

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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.