Cardinal Health Mngr, QRA in Bonifacio Global City, Philippines

What Customer Advocay - Clinical contributes to Cardinal Health

Customer Advocacy - Clinical is responsible for managing the clinical related customer experiences for our products and services, and maintaining regulatory compliance with regards to product complaints for all products manufactured or distributed by Cardinal Health.

  • Demonstrates product knowledge supported by clinical experience using the products or competitive products.
  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
  • Follows written regulatory procedures to determine the significance of each received complaint and accurately documents customer feedback.
  • Interacts and successfully works with the customer to define and resolve issues.

Qualifications

  • Bachelors degree preferred
  • 0-2 years experience in related field, preferred

What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.